As we go through the daily grind of talking to someone on the phone, meeting with someone face to face and dealing with difficult customers, it can be easy to neglect to tell someone thank you, or pay them a compliment, or to take a moment to let someone know how they make you feel. The power of words are so strong that I think sometimes people forget that the way you speak or act towards someone can either "fill their bucket" or "empty" it. It's an easy concept - one that is being taught to five year olds that not only understand what it means - but actually PRACTICE it! It's a concept that needs to be brought back to everyday routine.
My take away... Will my words and actions fill or empty someone's bucket?

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